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Frequently asked Questions
Delivery times vary depending on the product and your location. Most orders are delivered within 3-7 working days. If you need an update on your delivery status, get in touch with a member of our team.
If you haven’t received an order confirmation email within a few minutes of placing your order, please check your spam or junk folder. If it’s still not there, contact our support team to confirm your order details.
To make changes or cancel your order, please contact us as soon as possible. Note that once your order has been processed or dispatched, we may not be able to make changes.
Absolutely! Our team is here to assist you with any questions or guidance you need to select the best flooring option for your home. Get in touch via email or give us a call.
Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM, and on Saturday and Sunday from 11:00 AM to 4:00 PM. If you contact us outside these hours, we will respond as soon as possible on the next business day.
If there’s a problem with your order, such as damage or missing items, please contact us within 48 hours of receiving your delivery. We’ll work quickly to resolve the issue.
Yes, you can! If you prefer to speak to a representative, give us a call during our business hours. Alternatively, you can email us, and we’ll get back to you promptly.