These Terms and Conditions outline the basis on which we sell products to you. Please read them carefully. Your statutory rights are not affected by these terms.
IMPORTANT INFORMATION
- Your attention is drawn to your cancellation rights in Clause 8 and the limits of our liability in Clause 10.
- These Terms and Conditions are consistent with our Delivery Terms and Terms of Website Use. Please review those terms as well.
1. Definitions
1.1. You/Your: Refers to the customer ordering and purchasing products from FlooringDoneRight.co.uk.
1.2. We/Us/Our: Refers to FlooringDoneRight.co.uk.
1.3. Order: An order placed by you for product(s) on our Website or by any other means we permit.
1.4. Product(s): The goods we sell.
1.5. Terms: These terms and conditions of sale.
2. The Agreement
2.1. Each order you place and the purchase of products you make are subject to these Terms, our Delivery Terms, and any other relevant terms we may provide. By submitting an order, you agree to be bound by these Terms.
2.2. If you place an order on behalf of a company or organisation, you confirm you are authorised to bind that entity to these Terms.
3. Order Process
3.1. You may place an order through our Website. You will have the opportunity to review and correct any errors before finalising your order. Once you submit your order, you must pay for the products in full.
3.2. Your order is an offer to purchase from us. We will acknowledge receipt of your order via email, but this does not constitute acceptance.
3.3. We reserve the right to refuse any order for any reason. If your order is refused, we will refund any payment received.
4. Product Details
4.1. We aim to display products, including colours and details, as accurately as possible. However, actual products may differ slightly from images shown on the Website.
4.2. Any information regarding sizing, weights, and measurements is for guidance only.
4.3. Variations in colour may occur in natural products, and we are not liable for these variations.
5. Prices and Payment
5.1. Prices are exclusive of VAT unless stated otherwise and are subject to change.
5.2. Delivery charges are not included in the product price and will be calculated during checkout.
5.3. We accept most major credit and debit cards. Payment must be received in full before your order is processed.
5.4. If we discover an error in pricing, we may cancel your order and refund any payment or contact you to confirm your wish to proceed at the correct price.
6. Delivery
6.1. Our Delivery Terms apply. We strive to deliver within the estimated timeframes, but we are not liable for delays beyond our control.
6.2. If you miss a delivery, you may incur additional charges for re-delivery.
6.3. Delivery will be completed when the products are delivered to the specified address.
6.4. The risk of the products passes to you upon delivery.
7. Ownership and Risk
7.1. Ownership of products passes to you only once full payment is received.
7.2. Until ownership transfers, you must store the products separately and not use them. We may recover the products if payment is not made in full.
8. Cancellation and Returns
8.1. You have the right to cancel your order within 14 days of delivery. To cancel, contact us or email support@flooringdoneright.co.uk.
8.2. Products must be returned in their original, unused condition. You are responsible for return shipping costs unless the item is faulty or incorrectly delivered.
8.3. Custom or made-to-measure products cannot be returned unless faulty.
8.4. Refunds will be processed within 14 days of receiving the returned products.
8.5. If the returned items show signs of use or damage, we reserve the right to reduce the refund amount.
9. Faulty or Damaged Products
9.1. Check all products upon receipt. Report any defects within 48 hours to support@flooringdoneright.co.uk.
9.2. We may offer a repair, replacement, or refund for faulty products. Claims made outside the specified period may be reduced or rejected.
10. Liability
10.1. We are not liable for indirect or consequential losses, loss of profit, or damage to property caused by using our products.
10.2. Our liability is limited to the cost of the products purchased, except where prohibited by law (e.g., for personal injury caused by negligence).
11. Events Beyond Our Control
We are not liable for delays or failures caused by events beyond our control, including but not limited to extreme weather, strikes, or supply chain disruptions.
12. Governing Law
These Terms are governed by the laws of England and Wales. Disputes will be resolved in the English courts.
13. Contact Us
For any questions or concerns, contact us at support@flooringdoneright.co.uk or visit our website for more details.